tay365 Privacy Policy

Last Updated: January 1, 2026

tay365 ("we," "us," "our," or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data obtained from users ("you," "your," or "User") of the tay365 online casino and gaming platform (the "Platform") in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the regulations of the Philippine Amusement and Gaming Corporation (PAGCOR).

By accessing or using the tay365 Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any provision of this policy, you must immediately discontinue use of the Platform and refrain from providing any personal information.

1. Information We Collect

tay365 collects personal information necessary to provide gaming services, comply with legal and regulatory obligations, and improve user experience. The types of information we collect include:

1.1 Personal Identification Information

During account registration and verification, we collect the following personal identification data:

• Full legal name (as it appears on government-issued identification)
• Date of birth
• Gender
• Nationality and citizenship status
• Residential address (street address, barangay, city/municipality, province, postal code)
• Email address
• Mobile phone number
• Government-issued identification documents (Philippine Passport, Driver's License, UMID, Postal ID, Voter's ID, SSS ID, PRC ID, or other valid IDs)
• Photographs or scanned copies of identification documents
• Selfie photographs for identity verification purposes

1.2 Financial Information

To process deposits and withdrawals, we collect financial data including:

• Bank account details (bank name, account number, account holder name)
• E-wallet account information (GCash number, Maya account details, Coins.ph username)
• Cryptocurrency wallet addresses (for USDT TRC20 transactions)
• Transaction history, including deposit and withdrawal records
• Payment method preferences
• Proof of payment documents (bank receipts, e-wallet screenshots)

1.3 Gaming and Account Activity Information

We automatically collect data related to your use of the Platform, including:

• Betting history (games played, wagers placed, outcomes, timestamps)
• Account balance and transaction logs
• Bonus claims and wagering progress
• Game preferences and favorites
• Session duration and frequency of play
• Win/loss records and payout history

1.4 Technical and Device Information

When you access tay365, we automatically collect technical data, including:

• IP address and geolocation data
• Device type, model, and operating system (iOS, Android, Windows, macOS)
• Browser type and version (Chrome, Safari, Firefox, Edge)
• Screen resolution and device identifiers
• Cookies, session data, and local storage information
• Referral source and navigation paths within the Platform
• Error logs and diagnostic information

1.5 Communications and Support Data

When you contact tay365 customer support via live chat, email, Viber, Messenger, or other channels, we collect:

• Contents of your communications (messages, attachments, screenshots)
• Support ticket history and resolution records
• Feedback, complaints, and dispute details
• Call recordings (if support is provided via phone, with your consent)

2. How We Use Your Information

tay365 uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Verifying your identity and age (21+ requirement under Philippine law)
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, sports betting, and other gaming services
• Managing bonuses, promotions, and loyalty programs
• Maintaining accurate transaction and betting history records

2.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing requirements and regulations
• Fulfilling obligations under the Data Privacy Act of 2012
• Preventing underage gambling (enforcing 21+ age restriction)
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with the Anti-Money Laundering Act (AMLA) and related regulations
• Responding to lawful requests from government agencies, courts, or law enforcement
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures

2.3 Platform Security and Integrity

• Protecting against unauthorized access, hacking, and cyber attacks
• Detecting and preventing account abuse, collusion, and cheating
• Monitoring for suspicious activity and bonus abuse
• Enforcing Terms & Conditions and gaming rules
• Investigating disputes, chargebacks, and fraudulent transactions

2.4 Communication and Customer Support

• Responding to customer inquiries, support requests, and complaints
• Sending transactional notifications (deposit confirmations, withdrawal updates, password resets)
• Providing account statements and transaction records upon request
• Notifying you of changes to terms, policies, or platform features

2.5 Marketing and Promotions (with your consent)

• Sending promotional offers, bonuses, and special event announcements via email or SMS
• Personalizing marketing content based on your gaming preferences
• Conducting surveys and gathering feedback to improve services

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting customer support.

2.6 Platform Improvement and Analytics

• Analyzing user behavior to improve platform performance and user experience
• Identifying technical issues and optimizing game loading speeds
• Developing new features, games, and services based on user preferences
• Conducting aggregated, anonymized data analysis for business intelligence

3. Legal Basis for Processing Personal Data

Under the Data Privacy Act of 2012, tay365 processes your personal information based on the following lawful grounds:

• Consent: You have explicitly consented to the processing of your personal data by registering for and using the Platform.
• Contract Performance: Processing is necessary to fulfill our contractual obligations under the Terms & Conditions, including providing gaming services and processing transactions.
• Legal Obligation: Processing is required to comply with Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights.

4. How We Share Your Information

tay365 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following entities under specific circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist in operating the Platform, including:

• Payment processors: GCash, Maya, bank partners, cryptocurrency payment gateways, and other financial institutions that process deposits and withdrawals.
• Game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and other software providers whose games are hosted on the Platform.
• KYC and identity verification services: Third-party providers that verify government-issued IDs and conduct fraud checks.
• Cloud hosting and IT infrastructure providers: Companies that store data and maintain server infrastructure.
• Customer support platforms: Live chat software, CRM systems, and communication tools used to provide support services.
• Analytics and data processing services: Tools used to analyze platform performance and user behavior.

All service providers are contractually obligated to protect your personal information and are prohibited from using it for purposes other than those specified by tay365.

4.2 Regulatory Authorities and Law Enforcement

We may disclose personal information to government agencies, regulatory bodies, and law enforcement when required by law, including:

• PAGCOR and other gaming regulators
• Anti-Money Laundering Council (AMLC)
• National Privacy Commission (NPC)
• Philippine National Police (PNP) and other law enforcement agencies
• Courts and tribunals in response to legal orders or subpoenas

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate reorganization, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be bound by this Privacy Policy.

5. Data Security

tay365 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
• Secure data storage: Personal information is stored on encrypted servers with restricted access controls.
• Firewalls and intrusion detection systems: Our infrastructure is protected by advanced firewalls and real-time threat monitoring.
• Two-factor authentication (2FA): Optional 2FA is available for account login to enhance security.
• Regular security audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• Employee training: Staff members with access to personal data are trained on data protection principles and confidentiality obligations.
• Access controls: Personal information is accessible only to authorized personnel on a need-to-know basis.

While we take all reasonable precautions to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and should never share your password with others.

6. Data Retention

tay365 retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations. Retention periods vary depending on the type of data:

• Account information: Retained for the duration of your active account and for five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• Transaction records: Retained for ten (10) years to comply with tax, accounting, and anti-money laundering laws.
• KYC documents: Retained for five (5) years after account closure or the end of the business relationship.
• Marketing communications: Retained until you opt out or withdraw consent, after which data is deleted within thirty (30) days.
• Technical logs and analytics: Aggregated and anonymized data may be retained indefinitely for statistical and research purposes.

Upon expiration of the retention period, personal information is securely deleted or anonymized in accordance with the Data Privacy Act.

7. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights:

7.1 Right to Be Informed

You have the right to be informed about the collection, use, and disclosure of your personal data. This Privacy Policy serves to inform you of these practices.

7.2 Right to Access

You have the right to obtain from tay365 a copy of your personal data undergoing processing. To request access, contact customer support with proof of identity.

7.3 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You may update your account details through the Platform or by contacting support.

7.4 Right to Erasure or Blocking

You have the right to request deletion or blocking of your personal data under certain circumstances, such as when the data is no longer necessary for its original purpose. However, we may retain data as required by law.

7.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.

7.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

7.7 Right to Lodge a Complaint

If you believe tay365 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact tay365's Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) days.

8. Cookies and Tracking Technologies

tay365 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Platform to function properly (e.g., session management, login authentication).
• Performance Cookies: Collect information about how you use the Platform (e.g., pages visited, load times) to improve performance.
• Functional Cookies: Remember your preferences (e.g., language settings, game favorites) to enhance user experience.
• Analytics Cookies: Used by third-party analytics tools (e.g., Google Analytics) to gather aggregated data about traffic and user behavior.

You may disable cookies through your browser settings, but this may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

9. Children's Privacy

tay365 is intended exclusively for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal information from minors. If we discover that a user is under 21, we will immediately close the account and delete all associated personal data. Parents or guardians who believe a minor has provided personal information to tay365 should contact us immediately.

10. Changes to This Privacy Policy

tay365 reserves the right to amend, modify, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory guidance. The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact tay365's Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the tay365 website
• Viber / Messenger: Available through customer support portal

For complaints or concerns regarding data privacy, you may also contact the National Privacy Commission:

• National Privacy Commission (NPC)
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila
• Email: [email protected]
• Website: www.privacy.gov.ph